Folkestone (Channel Tunnel)

The noise in the hotel is so loud One towel for a double room with two people checking in never again the hotel was clean enough just not good when you have a long travel ahead the day after I would definitely look at other accommodation next time

This has got to be the worst experience that we have had staying at Premier Inns. Instead of taking all of the staying guest details the manager just put everything as Mr I and then passed us on to the person at the desk who really wasn't taking any notice. We booked the meal deals which the adjoining pub has no clue what was going on and the next day the manager demanded more money for our meal deal because the person behind the desk had messed the booking up. I rang up guest services and they really couldn't be bothered and just said that they would retrain the staff.

Accommodation fine but on this occasion the food and service was disappointing. Had to prompt to get our 2 drinks orders. Starters were fine but main course was like warm and overcooked. Yet again no orange juice at breakfast- the sign suggesting supply issues is well past its credibility date.

Clean room and peaceful stay. Friendly and efficient staff. Easy parking ———————————————————————————————————————————-/-/—/—————————————————————————————————————————————————————————————————- Thanks for a great visit ………—-

These lot have got ANPR on thier carpark to generate more income, dont listen to the staff about a lame excuse you will be ok for 20 minute's as it s not true and you will get a ticket! you have been warned. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

The young man on reception. I’m disabled and need extra help. He refuses to check me in on the desk and made me use a self service machine. He then stood over me making me feel uncomfortable and flustered. This firstly didn’t work on payment as I was over the contactless limit but didn’t realise as I was rushing so I used another card and put it into the machine and it approved the payment immediately and took the money. The screen then didn’t recognise it had taken the money immediately so the man just closed it down and then took me to the desk where he made me pay again. I told him it had successfully taken the money and he didn’t believe me. Said it would drop back in which it hasn’t. He meant the failed first payment but that never went even through Both payments have now cleared and I’ve paid twice for my room. This not only left me unable to pay for the second room which my mum had to put on her credit card but has taken my holiday spending money also! And i’m now left short for that. I’m absolutely disgusted. I need a refund which hasn’t happened, even after speaking to the manager in the morning also and to raise a complaint.